Privacy Policy

1. Who we are

Lucky Palms Casino Hotel ("we", "us") operates the website luckypalms.site and the casino hotel at 12 Palm Avenue. This policy explains how we handle personal information.

2. Information we collect

• Contact details such as your name, email address and phone number when you make a reservation or enquiry.
• Booking details including dates, room preferences and special requests.
• Identification details needed to confirm age and identity at check-in and in gaming areas.
• Technical data such as IP address, browser type and pages visited on our website.

3. How we use your information

• To process bookings and provide casino hotel services.
• To verify age and meet legal and regulatory duties.
• To improve our website, services and guest experience.
• To send updates or offers, only where you have agreed to receive them.

4. Sharing information

We do not sell your personal data. We may share it with trusted service providers (such as payment processors and booking systems), regulators or law enforcement where required by law.

5. Data retention and security

We keep information only as long as needed for the purposes above or as the law requires. We use reasonable technical and organisational measures to protect it, though no system is completely secure.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, or to withdraw consent. To make a request, email [email protected].

7. Cookies

Our website uses cookies. Please see our Cookie Policy for details.

8. Children

Our gaming services are for adults aged 21 and over. We do not knowingly collect data from children for gaming purposes.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact us

Questions? Email [email protected] or call (555) 014-2200.